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French Customer Service $16.40/hr (In Office Only)

Customer Service

Job Description

Company Profile

At Melaleuca, our mission is to enhance the lives of those we touch by helping people reach their goals. Everything we accomplish is done with an eye toward promoting the physical, environmental, financial, and personal wellness of those around us. For over 35 years, we have provided dynamic careers for thousands of team members while achieving consistent and profitable growth. We have over 4,000 team members and operate in 19 countries around the world.

Overview

Our Customer Service team members are passionate about bringing our products to life for our customers and resolving any issues they may have. Melaleuca relentlessly strives to delight our customers and provide them with an optimal shopping experience. Our Customer Service team members play a critical role in creating this world-class experience by answering inbound customer service calls from our customers.

Responsibilities

  • Answer calls in a professional and courteous manner with a goal of having the customer feeling "delighted"
  • Increase average order size using effective-cross selling techniques
  • Analyze customer situations and determine which department the customer needs to speak with in order to serve them best
  • Accurately place telephone orders
  • Work independently and professionally

Qualifications

  • Able to help customers in English and French fluently
  • Proficient in keyboarding and computer skills
  • Able to analyze problems
  • Able to work fast paced and under stress
  • Able to perform essential duties and responsibilities with efficiency and accuracy
  • Able to handle confidential information
  • Able to type 30+ WPM

Why Melaleuca

  • Affordable medical, dental, and vision insurance
  • 401(k) with contribution match
  • Company profit sharing
  • Longevity bonuses
  • $100 of free Melaleuca products every month
  • Opportunities for pay increases and promotions
  • Paid Time Off
  • Paid Holidays
  • On-site restaurant
  • On-site fitness center
  • Free concierge service
  • And much more!
Melaleuca, Inc.
About Melaleuca, Inc.

Welcome to Melaleuca: The Wellness Company®

From harnessing the power of Nature’s most potent attributes to providing the most comprehensive benefits program around, wellness is the heart of who we are. Join us and help us provide wellness to everyone, everywhere.

OUR MISSION:

To Enhance the Lives of Those We Touch by Helping People Reach Their Goals

 400+ Wellness Products with an Online Shopping Club Experience

Melaleuca creates, produces, and delivers over 400 wellness products specifically designed to help you get the most out of life. We offer everything from nutritional supplements and pharmaceuticals to cleaners and personal care products. Each product is carefully crafted to meet Melaleuca’s standard of quality and performance, and to deliver the best health and wellness to everyone.

Our products are guaranteed to be:

•         Effective and unique

•         Safer for your family and home

•         Environmentally responsible

•         A better value than grocery store alternatives

 

Join a Team with a Record of Success

For over 30 years, Melaleuca has received an array of awards for being an outstanding company. Melaleuca has been formally recognized by a variety of organizations and individuals for its innovative business model, consistent growth, and dedication to stellar customer service. In addition, the company has been honored multiple times for its generous corporate spirit, philanthropy, humanitarian aid in times of disaster, and overall mission of enhancing lives.

 Visit MelaleucaAwards.com for more information on Melaleuca’s achievements and awards.

 

Continued Growth

Melaleuca was founded in 1985 and had just seven employees. Now we employ over 4,000 team members worldwide.

While business was initially conducted only in the United States and Canada, Melaleuca gradually expanded its markets internationally and now has operations in Japan, Hong Kong, Singapore, Korea, Taiwan, China, Australia, New Zealand, England, Ireland, Scotland, Germany, Poland, Austria, The Netherlands, and Malaysia..

Melaleuca has achieved over 30 record setting years, grossing over $2 billion in annual sales.

 

Company Culture

Melaleuca takes pride in being a value-driven organization that treats team members with respect. Employment extends far beyond the walls of our buildings as team members and their families enjoy company parties and countless discounts around the community. We implement a very real open-door policy, and all team members are spoken to on a first name basis. Work feels more like a family than a global company.

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