Company Profile
Are you passionate about crafting impactful customer journeys through data-driven decisions?
Melaleuca, a leading $2 billion e-commerce company and a four-time recipient of Forbes Magazine's Best Places to Work in America, is seeking a talented Digital Communication Journey Optimization Specialist to join our growing team!
Overview
Responsible for leading Digital Communication Journey Optimization globally. Drives optimized integrated communications journeys to help the organization reach the right customer at the right time with the right message while managing communications costs via a rigorous test, learn and implement methodology. Maintains ownership of all channels of digital communication journey planning, customer contact permissions and preferences. Leads digital communications testing and optimization for all channels. Enhances testing processes and insights via a data driven approach to audience, message, execution, reporting and insights to help the organization drive optimal messaging throughout the customer lifetime including membership conversion, at-risk customer rescue and re-enrollments. Works with Director or Digital Communications to understand marketing partner strategies and technology options. Supports event participation communications coordination and insights.
Works closely with Director and team to proactively drive strategic improvements for the Digital Communications function, initiates recommendations, supports automation and leads process improvement through initiative and action.
Responsibilities
As a valued member of our team, you'll be responsible for:
Qualifications
To thrive in this role, you'll possess:
Bonus points if you have:
Why Melaleuca
Melaleuca offers a competitive compensation and benefits package, including health insurance, dental and vision insurance, life insurance, disability insurance, a 401(k) plan with a company match, paid time off, and more!
Ready to join a passionate team and make a real impact in a dynamic industry? We encourage you to apply!
Welcome to Melaleuca: The Wellness Company®
From harnessing the power of Nature’s most potent attributes to providing the most comprehensive benefits program around, wellness is the heart of who we are. Join us and help us provide wellness to everyone, everywhere.
OUR MISSION:
To Enhance the Lives of Those We Touch by Helping People Reach Their Goals
400+ Wellness Products with an Online Shopping Club Experience
Melaleuca creates, produces, and delivers over 400 wellness products specifically designed to help you get the most out of life. We offer everything from nutritional supplements and pharmaceuticals to cleaners and personal care products. Each product is carefully crafted to meet Melaleuca’s standard of quality and performance, and to deliver the best health and wellness to everyone.
Our products are guaranteed to be:
• Effective and unique
• Safer for your family and home
• Environmentally responsible
• A better value than grocery store alternatives
Join a Team with a Record of Success
For over 30 years, Melaleuca has received an array of awards for being an outstanding company. Melaleuca has been formally recognized by a variety of organizations and individuals for its innovative business model, consistent growth, and dedication to stellar customer service. In addition, the company has been honored multiple times for its generous corporate spirit, philanthropy, humanitarian aid in times of disaster, and overall mission of enhancing lives.
Visit MelaleucaAwards.com for more information on Melaleuca’s achievements and awards.
Continued Growth
Melaleuca was founded in 1985 and had just seven employees. Now we employ over 4,000 team members worldwide.
While business was initially conducted only in the United States and Canada, Melaleuca gradually expanded its markets internationally and now has operations in Japan, Hong Kong, Singapore, Korea, Taiwan, China, Australia, New Zealand, England, Ireland, Scotland, Germany, Poland, Austria, The Netherlands, and Malaysia..
Melaleuca has achieved over 30 record setting years, grossing over $2 billion in annual sales.
Company Culture
Melaleuca takes pride in being a value-driven organization that treats team members with respect. Employment extends far beyond the walls of our buildings as team members and their families enjoy company parties and countless discounts around the community. We implement a very real open-door policy, and all team members are spoken to on a first name basis. Work feels more like a family than a global company.