Customer Service Specialist, Routing and Dispatching Coordinato

Job Title: Customer Service Specialist, Routing and Dispatching Coordinator

Company: Snake River Dispose-All
Location: Blackfoot, ID
About Us:
Snake River Dispose-All is a family-owned and locally operated commercial garbage service committed to providing reliable, efficient, and friendly waste management solutions. We pride ourselves on our community roots and personalized service.

Position Overview:
We are looking for a reliable and organized Customer Service Specialist, Routing and Dispatching Coordinator to support our office operations. This full-time role involves managing customer accounts, coordinating routing and dispatching, performing general administrative duties, and some light cleaning tasks to maintain a clean and safe work environment. This is a full-time position—no exceptions.

Work Schedule:
Monday through Friday, 8:00 AM to 5:00 PM is required.

Key Responsibilities:

• Manage customer accounts including billing inquiries, service requests, and issue resolution.
• Coordinate and adjust daily routing to optimize efficiency and ensure timely service.
• Dispatch drivers, managing schedules and responding to operational needs.
• Perform general office duties such as data entry, filing, phone answering, and correspondence.
• Communicate regularly with drivers and field personnel to address routing or service concerns.
• Maintain accurate records of routes, customer interactions, and operational activities.
• Assist with light cleaning tasks to keep the office and workspace orderly and safe.
• Work collaboratively with others to support team goals and maintain a positive work environment.
• Accept and implement directions and corrective feedback from management.
• Work with management to improve processes and enhance customer satisfaction.

Qualifications:

• Experience in customer service, office administration, dispatching, or route management is preferred.
• Experience with QuickBooks or similar accounting software is highly desirable.
• Strong organizational and multitasking skills with a keen attention to detail.
• Must maintain a professional appearance and behavior.
• Ability to work well independently and especially with others in a team environment.
• Willingness and ability to work some overtime as needed.
• Ability to take directions and corrective feedback positively and apply it effectively.
• Excellent verbal and written communication skills.
• Familiarity with routing software and proficiency in Microsoft Office or similar tools.
• Ability to thrive in a fast-paced, dynamic setting.
• Customer-oriented with strong problem-solving skills.

Work Environment:
Office-based role with standard business hours. Fast-paced work environment with some flexibility required to meet operational demands, including occasional overtime.