Job Description
Collect unpaid invoices, reactivates and retains customers using good company policy knowledge, judgment, and customer service skills. Essential duties, responsibilities, and qualifications of the job can be performed with or without reasonable accommodation and without posing a direct threat to him/herself or others
Responsibilities
Essential
- Places and answers phone calls with Marketing Executives and customers in order to solve credit related problems (i.e., unpaid invoices, stop-ships, etc.).
- Tactfully deals with customers in challenging situations (i.e., on stop-ship because of returned checks, returned electronic checking (ACH) items or declined credit cards).
- Determines a viable solution with customers involved in collection by using judgment, company policies, and customer service skills.
- Coordinates with other departments (i.e., Customer Service, Services Support, etc.) regarding customers with outstanding balances.
- Balances personal and departmental reports.
- Develops new methods of decreasing bad debt and increasing collections.
Additional
- Performs other duties as assigned or needed
Qualifications
Essential
- Fluent in Spanish and English
- Thorough knowledge of company policies and procedures.
- 10 key by touch.
- 30 wpm typing.
- Detailed work and organizational skills.
- Ability to analyze problems and create solutions.
- Ability to work independently and professionally.
- Excellent Written and verbal communication skills.
- Ability to work under stress.
- Sit with intermittent walking.
- Manual dexterity for such duties as stapling, collating, sorting, filing, typing, writing, etc.
- Communicate (hearing & speech) with individuals in person and by phone in a tactful and courteous manner.
- Visually read reports, computer screen, etc.
- Ability to perform the essential duties and responsibilities with efficiency and accuracy.
- Ability to handle confidential information
- Passion for personal and team success
- Personally motivated
- Computer Experience helpful
- Ability to multi-task effectively
- Ability to perform the essential duties and responsibilities with efficiency and accuracy.
Additional
- Work occasional Saturdays based on company needs.
- Work extended hours on the last business day of the month.
Welcome to Melaleuca: The Wellness Company®
From harnessing the power of Nature’s most potent attributes to providing the most comprehensive benefits program around, wellness is the heart of who we are. Join us and help us provide wellness to everyone, everywhere.
OUR MISSION:
To Enhance the Lives of Those We Touch by Helping People Reach Their Goals
400+ Wellness Products with an Online Shopping Club Experience
Melaleuca creates, produces, and delivers over 400 wellness products specifically designed to help you get the most out of life. We offer everything from nutritional supplements and pharmaceuticals to cleaners and personal care products. Each product is carefully crafted to meet Melaleuca’s standard of quality and performance, and to deliver the best health and wellness to everyone.
Our products are guaranteed to be:
• Effective and unique
• Safer for your family and home
• Environmentally responsible
• A better value than grocery store alternatives
Join a Team with a Record of Success
For over 30 years, Melaleuca has received an array of awards for being an outstanding company. Melaleuca has been formally recognized by a variety of organizations and individuals for its innovative business model, consistent growth, and dedication to stellar customer service. In addition, the company has been honored multiple times for its generous corporate spirit, philanthropy, humanitarian aid in times of disaster, and overall mission of enhancing lives.
Visit MelaleucaAwards.com for more information on Melaleuca’s achievements and awards.
Continued Growth
Melaleuca was founded in 1985 and had just seven employees. Now we employ over 4,000 team members worldwide.
While business was initially conducted only in the United States and Canada, Melaleuca gradually expanded its markets internationally and now has operations in Japan, Hong Kong, Singapore, Korea, Taiwan, China, Australia, New Zealand, England, Ireland, Scotland, Germany, Poland, Austria, The Netherlands, and Malaysia..
Melaleuca has achieved over 30 record setting years, grossing over $2 billion in annual sales.
Company Culture
Melaleuca takes pride in being a value-driven organization that treats team members with respect. Employment extends far beyond the walls of our buildings as team members and their families enjoy company parties and countless discounts around the community. We implement a very real open-door policy, and all team members are spoken to on a first name basis. Work feels more like a family than a global company.