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KP Store Customer Service Specialist (CSS) (This position is based in Knoxville, TN)

Full time Customer Service

Job Description

Requirements:

  • Takes customer orders accurately and courteously at store counter by operating a computer terminal, logging orders, inputting correct data and being familiar with products, policies and procedures, etc.
  • Performs suggestive sales by recommending additional products or tools (i.e., books, specials, etc.).
  • Fills accurately over‑the‑counter orders by taking the invoice from the printer, locating items on the shelf, bagging the order for the customer, etc.
  • Assists Coordinator with Cash Reconciliation
  • Ensures desired number of products are on shelves by ordering and checking inventory levels.
  • Keeps accurate counts of stock and supplies.
  • Cleans and organizes the storage area, including sweeping, organizing pallets, tote breakdown, etc.
  • Stores and organizes material on the shelves and surrounding areas.
  • Accurately distributes materials to various locations.
  • Removes damaged product from the product totes and move to Returns for further processing.
  • Works in rack area and keeping the racks supplied at all times.
  • Performs cleaning in store area as necessary, wiping down shelves, dusting, sweeping, rotating inventory, etc.
  •  Assists customers with questions as necessary.

Additional:

  • Performs other duties as assigned or needed.
  • Assumes supervisory duties in the absence of the coordinator.
  • Operates pallet jack and hand cart.
  • Flexibility in schedule (all month ends and 3 Saturdays a month minimum.)

Qualifications: 

  • 10-key by touch.
  • 30 wpm typing.
  • Detailed work and organizational skills.
  • Ability to work well with others.
  • Be a team player.
  • Ability to work independently and professionally.
  • Written and verbal communication skills.
  • Ability to work under stress.
  • Ability to lift 80lbs. waist high on a regular basis.
  • Pulling stretching, bending and lifting for duration of shift.
  • Ability to stand for duration of shift.
  • Manual dexterity for such duties as stapling, collating, sorting, filing, typing, writing. etc.
  • Communicate (hearing & speech) w/ individuals in person and by phone.
  • Visually read reports, computer screen, etc.
  • Ability to perform essential duties and responsibilities with efficiency and accuracy.

 

Melaleuca, Inc.
About Melaleuca, Inc.

Welcome to Melaleuca: The Wellness Company®

From harnessing the power of Nature’s most potent attributes to providing the most comprehensive benefits program around, wellness is the heart of who we are. Join us and help us provide wellness to everyone, everywhere.

OUR MISSION:

To Enhance the Lives of Those We Touch by Helping People Reach Their Goals

 400+ Wellness Products with an Online Shopping Club Experience

Melaleuca creates, produces, and delivers over 400 wellness products specifically designed to help you get the most out of life. We offer everything from nutritional supplements and pharmaceuticals to cleaners and personal care products. Each product is carefully crafted to meet Melaleuca’s standard of quality and performance, and to deliver the best health and wellness to everyone.

Our products are guaranteed to be:

•         Effective and unique

•         Safer for your family and home

•         Environmentally responsible

•         A better value than grocery store alternatives

 

Join a Team with a Record of Success

For over 30 years, Melaleuca has received an array of awards for being an outstanding company. Melaleuca has been formally recognized by a variety of organizations and individuals for its innovative business model, consistent growth, and dedication to stellar customer service. In addition, the company has been honored multiple times for its generous corporate spirit, philanthropy, humanitarian aid in times of disaster, and overall mission of enhancing lives.

 Visit MelaleucaAwards.com for more information on Melaleuca’s achievements and awards.

 

Continued Growth

Melaleuca was founded in 1985 and had just seven employees. Now we employ over 4,000 team members worldwide.

While business was initially conducted only in the United States and Canada, Melaleuca gradually expanded its markets internationally and now has operations in Japan, Hong Kong, Singapore, Korea, Taiwan, China, Australia, New Zealand, England, Ireland, Scotland, Germany, Poland, Austria, The Netherlands, and Malaysia..

Melaleuca has achieved over 30 record setting years, grossing over $2 billion in annual sales.

 

Company Culture

Melaleuca takes pride in being a value-driven organization that treats team members with respect. Employment extends far beyond the walls of our buildings as team members and their families enjoy company parties and countless discounts around the community. We implement a very real open-door policy, and all team members are spoken to on a first name basis. Work feels more like a family than a global company.

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