7 jobs found in Idaho Falls

Essential Workforce Management Leadership: Leads and develops the Workforce Management team, including real-time analysts and forecasting personnel, ensuring effective workforce planning, scheduling, and operational execution. Workforce Optimization: Oversees the use of Calabrio Workforce Management software to optimize forecasting, staffing, scheduling, and real-time performance while balancing service levels, productivity, customer experience, and labor costs. Operational Readiness: Partners with Call Center Managers to address staffing challenges, monitor workforce performance, and develop effective strategies for month-end deadlines, extended hours, and other high-volume periods. Customer Assistance Leadership: Directs the Customer Assistance team in resolving outstanding balances, improving customer reactivation, supporting membership retention, and maintaining strong productivity and service quality. Bad Debt and Collection Effectiveness: Monitors bad debt by...

As a Customer Service team member you are passionate about bringing the products to life for our customers and resolving any issues they may have. You will play a critical role in creating this world-class experience by answering inbound customer service calls from our customers. Y ou'll become a part of a fast-paced team dedicated to a feel-good lifestyle brand dedicated to changing lives. Like the rest of Melaleuca, we are proud to be part of a values-driven organization that treats employees with respect.   Responsibilities Answer calls in a professional and courteous manner with a goal of having the customer feeling "delighted" Analyze customer situations and determine viable options that will serve them best Accurately place telephone orders offering specials, promotions and services that help meet customers needs Work independently and professionally Qualifications Are you: Able to work in Office Flexibility is a...

Answers Customer Service calls in a professional and courteous manner. Solves all issues with the purpose of creating complete customer satisfaction, taking every opportunity to show the customer their value to the company. You'll become a part of a fast-paced team dedicated to a feel-good lifestyle brand dedicated to changing lives. Like the rest of Melaleuca, we are proud to be part of a values-driven organization that treats employees with respect. Responsibilities Develops a positive line of communication with customers and leadership. Maintains a professional and courteous manner when interfacing customers. Records notes related to every call taken in customer log files in detail. Read logs before finding resolution. Forwards logs pertaining to shipping problems, customer concerns, and requests to appropriate department, service group, or individuals. Reships products lost by carrier, damaged or items missing from the order by verifying the...

As an Inside Sales Professional, you will drive revenue through high-volume outbound phone sales to existing Melaleuca Members. This is a 100 percent phone-based role selling Melaleuca Home Security and other service programs. These are not cold calls—you will work with current members and help identify solutions that fit their needs. Success in this role comes from consistency, preparation, and a strong desire to improve. You will be supported by proven training, clear performance metrics, and a team-oriented culture that rewards effort and results. Responsibilities Drive sales through high-volume outbound phone calls to current Melaleuca Members Consistently meet and exceed daily, weekly, and monthly sales goals Manage and grow a personal sales pipeline in a fast-paced environment Develop strong product knowledge and adapt recommendations to member needs Ask effective questions, overcome objections, and confidently close sales...

As a Customer Service team member you are passionate about bringing the products to life for our customers and resolving any issues they may have. You will play a critical role in creating this world-class experience by answering inbound customer service calls from our customers. You'll become a part of a fast-paced team dedicated to a feel-good lifestyle brand dedicated to changing lives. Like the rest of Melaleuca, we are proud to be part of a values-driven organization that treats employees with respect. Responsibilities Answer calls in a professional and courteous manner with a goal of having the customer feeling "delighted" Analyze customer situations and determine viable options that will serve them best Accurately place telephone orders offering specials, promotions and services that help meet customers needs Work independently and professionally Qualifications Are you: Able to help customers in Spanish and English...

As a Customer Service team member you are passionate about bringing the products to life for our customers and resolving any issues they may have. You will play a critical role in creating this world-class experience by answering inbound customer service calls from our customers. You'll become a part of a fast-paced team dedicated to a feel-good lifestyle brand dedicated to changing lives. Like the rest of Melaleuca, we are proud to be part of a values-driven organization that treats employees with respect. Responsibilities Answer calls in a professional and courteous manner with a goal of having the customer feeling "delighted" Analyze customer situations and determine viable options that will serve them best Accurately place telephone orders offering specials, promotions and services that help meet customers needs Work independently and professionally Qualifications Are you: Able to help customers in Spanish and English...