1 manufacturing jobs found in Rexburg

Answers Customer Service calls in a professional and courteous manner. Solves all issues with the purpose of creating complete customer satisfaction, taking every opportunity to show the customer their value to the company.   Responsibilities Develops a positive line of communication with customers and leadership. Maintains a professional and courteous manner when interfacing customers. Records notes related to every call taken in customer log files in detail. Read logs before finding resolution. Forwards logs pertaining to shipping problems, customer concerns, and requests to appropriate department, service group, or individuals. Reships products lost by carrier, damaged or items missing from the order by verifying the actual order and completing a reship invoice. Refunds issues on customers’ accounts. Contacts customers regarding address issues resulting in returned parcels. Reclaim product sent in error, and issuing prepaid postage...