1 customer service specialist jobs found

The Knowledge Center Content Specialist is responsible for the development, content, building, and architecture within the web-based Knowledge Center, which will serve as a vital tool for the call center in assisting with customer needs. Duties and Responsibilities Builds, maintains, and develops a Knowledge Center for Customer Care in a web based platform. Responsible for updating and maintaining the accuracy of content there in. Gathers information about products, services, policies, and procedures from various departments to implement within the content of the Knowledge Center. Acts as a liaison between Customer Care and other departments regarding the content. Responsible for the ensuring best practices with regards to architecture, permissions, and security on the Knowledge Center and all sub-sites therein. Conceptualizes, develops, implements, and tests new features for the site and accompanying sub sites and pages. Analyzes search results and site...