Student Financial Services Operations Manager (8336)

The Student Financial Services Operations Manager at Idaho State University (ISU) serves as a critical leader responsible for the comprehensive management of student accounts, billing, collections, and compliance activities. This position directly oversees the daily operations of the Cashiers Office and Collections, ensuring financial accuracy,  adherence to university policies, and federal regulations regarding student financial aid and refunds.

The Manager is responsible for the entire student accounts lifecycle, from building and maintaining tuition and fee assessment rules in the ERP system (Banner) to managing third-party contracts, processing payments, handling collections, and ensuring the timely issuance of 1098-T Tax forms. The role demands strong fiscal management, a proactive approach to process improvement, and a commitment to providing excellent customer service to students and external partners.

This position is not eligible for new visa sponsorship at this time. Candidates who already hold valid U.S. work authorization may be considered.

Key Responsibilities

• Oversee the day-to-day operations of the Cashiers Office and Collections, ensuring accuracy and compliance with university policies.
• Proactively look for opportunities to improve processes and promote excellent customer service in Student Financial Services.
• Ensure timely preparation and delivery of 1098-T Tax forms to students and the IRS.
• Receive authorizations from 3rd party agencies, government entities, and organizations for tuition payment.  Apply authorizations, invoice organizations, and ensure the timely collection of amounts guaranteed by third party sponsors.  Reconcile account balances to the amounts reported by outside agencies that administer the programs.
• Manage and supervise all billing of student charges (tuition, fees, late charges, and charges from other departments).
• Build and maintain tuition and fee assessment rules in the ERP system.
• Regularly review various payment and collections reports to identify trends and propose strategies for improvement.
• Perform cash audits in the Cashiers Office.
• Assess monthly late fees and send regular communications to students regarding past due balances.
• Train end users on the TouchNet payment system and proper payment handling requirements including proper and timely preparation of deposits.
• Reconcile Barnes & Noble Book Bundle invoices with student charges and ensure timely payment of invoices.
• Manage the student refund appeals process.
• Oversee the application of financial aid credits, other credit balances, and the refunding of resultant credit balances on student accounts in accordance with federal refund requirements.
• Add short-term loan charges to students' accounts.
• Complete term setup in Banner prior to fee assessment for each semester.
• Maintain class fees and ensure class fee amounts and detail codes are correct.

Minimum Qualifications

• Bachelors degree in Accounting, Finance or related discipline.
• At least three years of experience performing account reconciliations and other similar accounting functions.
• At least one year of direct supervisory experience or operational oversight.
• Demonstrated commitment to providing exceptional customer service, with the ability to lead customer service efforts, and ensure high levels of customer satisfaction.
• Exceptional interpersonal and communication skills to interact effectively with leadership, faculty, and staff at all organizational levels.
• Demonstrated ability to manage and prioritize multiple tasks to meet deadlines while maintaining organization and attention to detail.
• Demonstrated ability to communicate financial information in a concise and professional manner to various stakeholders.

Preferred Qualifications

• At least 2 years of progressively responsible experience in higher education.
• Experience using Ellucian Banner or similar ERP systems. 
• Experience identifying process improvements and effective solutions. 

Additional Information

You must submit your CV/resume, cover letter, and list of three (3) professional references, including current contact information. This position will remain open until it is filled; however, priority consideration will be given to applications received on or before February 16, 2026. Salary will be between $68,000 and $72,000 per year, commensurate with education and experience. Benefits include comprehensive health, dental, and vision; life insurance; disability plan; employee assistance program (EAP); excellent retirement options and company contribution; and generous paid time off/sick leave accrual. All offers of employment are conditional pending the successful completion of a background investigation, provided by HireRight.

Note: Thank you for your interest in positions at Idaho State University. Once you have applied, the most updated information on the status of your application can be found by logging into your profile and reviewing your status. For answers to additional questions, please review our frequently asked questions.

Posting Number: req2655
Type: Working 12 months per year
Position: Non-classified Staff
Division: Finance