Job Description
Digital Communication Specialist (AKA Journey Optimization Specialist)
Are you passionate about crafting impactful customer journeys through data-driven decisions?
Melaleuca, a leading $2 billion e-commerce company and a four-time recipient of Forbes Magazine's Best Places to Work in America, is seeking a talented Digital Communication Specialist to join our growing team!
Responsible for creating and sending Digital Communications globally to Melaleuca’s customers and Marketing Executives, including email, SMS/MMS, Web Alerts, Push Notifications. The Digital Communications Specialist works closely with marketing, business development, and sales in a professional and collaborative manner. Strong interpersonal communication skills are required. The ideal candidate will have experience working with Salesforce including automation studio, journey builder, mobile studio etc. Tasks require an exceptional attention to detail and the ability to work under tight deadlines with impeccable accuracy.
As a valued member of our team, you'll be responsible for:
- Creation, set up and management of all digital communications in Email Studio, Mobile Studio, Automation Studio, & Journey Builder Creating SMS content for Melaleuca using Salesforce Mobile Studio
- Collaboration with Marketing, Business Development, and Sales departments to gather appropriate information for the creation and launch of digital marketing
- Support digital communications A/B testing functionality, execution and tracking
- Drive Digital Communications design direction in collaboration with the Design Team
- Expertise in creating emails to display results-oriented messaging leveraging Salesforce technology and HTML that is tagged for measurement using GA360 or other analytics tool
- Support timely and professional intra-department and cross-department requests with accurate delivery and results
- Accurate implementation of translations and localizations for all supported languages
To thrive in this role, you'll possess:
- At least 1 year of experience in digital marketing or ecommerce communications
- Proven ability to perform the essential duties and responsibilities listed above with efficiency and accuracy
- Experience with Salesforce Marketing Cloud or similar software preferred
- Proven ability to organize multiple disparate tasks for completion on deadline
- Understand and articulate the fundamentals of SMS and email content optimization
- Ability to maintain confidentiality of sensitive areas
- Strong customer communication skills
- Ability to create and alter graphics and or messages within the Adobe Creative Suite, HTML, Dreamweaver, and Microsoft Office
- Ability to work independently and professionally
- Bachelor's Degree
Melaleuca offers a competitive compensation and benefits package, including health insurance, dental and vision insurance, life insurance, disability insurance, a 401(k) plan with a company match, paid time off, and more!
Ready to join a passionate team and make a real impact in a dynamic industry? We encourage you to apply!
Welcome to Melaleuca: The Wellness Company®
From harnessing the power of Nature’s most potent attributes to providing the most comprehensive benefits program around, wellness is the heart of who we are. Join us and help us provide wellness to everyone, everywhere.
OUR MISSION:
To Enhance the Lives of Those We Touch by Helping People Reach Their Goals
400+ Wellness Products with an Online Shopping Club Experience
Melaleuca creates, produces, and delivers over 400 wellness products specifically designed to help you get the most out of life. We offer everything from nutritional supplements and pharmaceuticals to cleaners and personal care products. Each product is carefully crafted to meet Melaleuca’s standard of quality and performance, and to deliver the best health and wellness to everyone.
Our products are guaranteed to be:
• Effective and unique
• Safer for your family and home
• Environmentally responsible
• A better value than grocery store alternatives
Join a Team with a Record of Success
For over 30 years, Melaleuca has received an array of awards for being an outstanding company. Melaleuca has been formally recognized by a variety of organizations and individuals for its innovative business model, consistent growth, and dedication to stellar customer service. In addition, the company has been honored multiple times for its generous corporate spirit, philanthropy, humanitarian aid in times of disaster, and overall mission of enhancing lives.
Visit MelaleucaAwards.com for more information on Melaleuca’s achievements and awards.
Continued Growth
Melaleuca was founded in 1985 and had just seven employees. Now we employ over 4,000 team members worldwide.
While business was initially conducted only in the United States and Canada, Melaleuca gradually expanded its markets internationally and now has operations in Japan, Hong Kong, Singapore, Korea, Taiwan, China, Australia, New Zealand, England, Ireland, Scotland, Germany, Poland, Austria, The Netherlands, and Malaysia..
Melaleuca has achieved over 30 record setting years, grossing over $2 billion in annual sales.
Company Culture
Melaleuca takes pride in being a value-driven organization that treats team members with respect. Employment extends far beyond the walls of our buildings as team members and their families enjoy company parties and countless discounts around the community. We implement a very real open-door policy, and all team members are spoken to on a first name basis. Work feels more like a family than a global company.