Customer Service Coordinator / Front Desk Receptionist

Join the Vision Collision Family!

Vision Collision is a family-owned and operated auto body repair company proudly serving communities throughout Idaho and Montana. We believe exceptional customer service is just as important as exceptional repairs, and our employees are the foundation of our success.

We are looking for a friendly, organized, dependable, and motivated Customer Service Coordinator to join our team!

As the first point of contact for our customers, you will play an essential role in creating a positive experience from the moment someone walks through our doors or calls our office. We are looking for someone who genuinely enjoys helping people, takes pride in their work, and can balance multiple responsibilities while maintaining a positive attitude.

What You'll Do

• Welcome customers with a friendly, professional attitude and make them feel comfortable and valued.

• Answer incoming phone calls, respond to customer inquiries, and direct calls to the appropriate team members.

• Schedule appointments and assist with coordinating customer vehicle drop-offs and pickups.

• Keep customers informed throughout the repair process and assist with questions or concerns.

• Assist with customer paperwork, insurance documentation, and repair-related records.

• Enter and maintain accurate customer information in our management systems.

• Assist with invoicing, payment processing, and basic administrative tasks.

• Work closely with estimators, technicians, and management to ensure smooth daily operations.

• Maintain an organized, clean, and welcoming front office.

• Help identify opportunities to improve office efficiency and the overall customer experience.

What We're Looking For

• A positive, outgoing personality with excellent customer service skills.

• Strong communication skills, both in person and over the phone.

• Excellent organizational skills and attention to detail.

• Ability to multitask, prioritize responsibilities, and stay focused in a busy environment.

• Dependability, punctuality, and a strong work ethic.

• Basic computer proficiency and the ability to learn new software.

• A team-oriented attitude and willingness to help wherever needed.

• Ability to work independently, take initiative, and solve problems.

• Professionalism, patience, and empathy when working with customers who may be dealing with stressful situations.

Experience & Qualifications

• Previous receptionist, administrative, or customer service experience is preferred but not required.

• Experience in the automotive or collision repair industry is a plus.

• Familiarity with CCC ONE estimating and management software is a plus.

• Experience with QuickBooks Online is a plus.

• Knowledge of Microsoft Office and general office procedures.

• Don't have experience with CCC ONE or QuickBooks? No problem! We are willing to train the right person who brings a great attitude, strong work ethic, and willingness to learn.

Why Work at Vision Collision?

At Vision Collision, you're more than just another employee. We're a family-owned business that values teamwork, integrity, accountability, and treating people right.

We believe in creating a workplace where employees feel supported, appreciated, and empowered to contribute to the company's success. We work hard, help each other, and take pride in the service we provide to our customers.

Ready to Join Our Team?

If you're someone who enjoys working with people, takes pride in staying organized, and wants to be part of a company where your contributions matter, we encourage you to apply!

We look forward to meeting you and welcoming the right person to the Vision Collision family!