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Overview The Services Customer Support Specialist is directly involved in the support of all current customers of any of the Melaleuca Services offered to Melaleuca Preferred and Direct Customers.  The SCS Specialist handles telephone customer support with existing Melaleuca Services Customers who have questions about their service, billing, technical support, change requests, or who are requesting to cancel or who have other escalated issues.  The SCS Specialist should communicate effectively over the phone to customers in an effort to resolve customer issues on the first call and to retain as many customers as possible using our approved tiered customer support program.    Responsibilities Receive inbound service requests in an efficient and professional manner to resolve issues on the first call wherever possible. Send outbound communications to existing customers via phone, email, mail and fax in order to...